Support Center

Having problems? Reinstalling Mailtrack should solve it

Last Updated: Mar 21, 2017 04:18PM CET
Our users don't usually have problems with Mailtrack. But when they do, most cases are solved with a simple re-installation.

FOR CHROME:

To uninstall MailTrack:
 
  • Copy/paste chrome://extensions/ into a new browser tab in Chrome.
  • Click on the trash can that you can see next to 'MailTrack' to remove the extension.

Then to reinstall MailTrack:
 
  • Go to the Chrome Store (or our website) and install MailTrack.
  • Accept the permissions.
  • Log into the Gmail account you want to link with Mailtrack.

Unable to display content. Adobe Flash is required.


FOR FIREFOX: 

To uninstall MailTrack:
 
  • Click on the options button in the top right-hand corner of the screen ( ), and then the add-ons option from the menu that appears.
  • Next click on the extensions option from the menu displayed on the left-hand side of the screen.
  • You should then be presented with the option to remove MailTrack from your extensions list. Click on this option to remove MailTrack from the list.
 
Then to reinstall MailTrack:
 
  • Go to  our website and install MailTrack.
  • Accept the permissions.
  • Log into the Gmail account you want to link with Mailtrack.


FOR OPERA:

To uninstall MailTrack:
  • Copy/paste opera://settings into a new browser tab in Opera then click on the extensions symbol( ) in the menu bar to the left of the screen to see a list of installed extensions.
  • Scroll down to where "Mailtrack for Gmail: email tracking" is listed then move the mouse to the right until an "X" symbol appears.
  • Click on the "X" symbol to remove MailTrack.

Then to reinstall MailTrack:
 
  • Go to  our website and install MailTrack.
  • Accept the permissions.
  • Log into the Gmail account you want to link with Mailtrack.

If you still have any trouble after following the above steps, please send us an e-mail to feedback@mailtrack.io and we will be happy to help out!
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete