Support Center

I get an open notification when checking my own sent email from another device

Last Updated: Sep 20, 2017 03:19PM CEST
MailTrack and most of the email tracking industry has this technical limitation. Every time you open the message from a different device from the one you sent it with MailTrack, the system recognizes it as an opening by a 3rd party.

We are already looking for a solution, although it is technically very complicated. 
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete