Support Center

I know my email was read, but MailTrack says it is not read

Last Updated: Mar 21, 2017 05:17PM CET
It is true that this can happen to a small percentage of emails sent with MailTrack. This is a limitation shared by all email marketing tools.

The main reason is that some email clients (e.g. Outlook, Thunderbird, Hotmail, Yahoo...)  and/or smartphones (Android, Blackberry) might block images from showing on emails by default, and this is a limiting feature for email marketing software because we track emails by including a small pixel in your message.

The good news, though, is that this default blocking is becoming a thing of the past. In fact, Gmail itself changed its policy at the end of 2013 and since then opens all images by default, increasing considerably our efficiency.

 
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete