Don't worry ... It is surely one of the problems listed below (and if it’s not, contact us via the email address that you find at the end):
1. Make sure you are using Google Chrome on the computer where you installed MailTrack. You may have another browser, but remember that for now our extension is made for Chrome only. And of course, if you install MailTrack in your office, but not in your house, you cannot use the tool in your sweet, sweet home...
2. Check if MailTrack still installed. On your Chrome, copy and paste this link: chrome://extensions. Once there, you should see MailTrack among the applications installed and enabled. If that is not the case, you will have to enable or even reinstall the extension.
3. Are you running Chrome in incognito mode? If so, on your Google Chrome browser, copy and paste this link: chrome://extensions and verify the "Allow in incognito" option is checked.
4. The ✓ of MailTrack should not be inconsistent with any other extensions that you might have installed on your Chrome, but perhaps you have discovered our first case of incompatibility. We can help you verify this. If it is of your interest, send us a screenshot of your Chrome extension tab to email@example.com and explain what is going on.
5. If it doesn’t seem to be any of these cases, don’t worry. We have an extremely friendly technical team that will solve the problem. Write to firstname.lastname@example.org and we’ll give you a hand.
Contact us: email@example.com