Support Center

MailTrack does not seem to work properly

Last Updated: Feb 20, 2017 04:40PM CET
Don't worry ... It is surely one of the problems listed below (and if it’s not, contact us via the email address that you find at the end):

1. Make sure you are using Google Chrome, Firefox or Opera on the computer where you installed MailTrack. Of course, if you install MailTrack in your office, but not in your house, you cannot use the tool in your sweet, sweet home...

2. Check if MailTrack is still installed:

 
  • On Google Chrome, open a new tab and copy and paste this link: chrome://extensions. Once there, you should see MailTrack among the extensions installed and enabled. If that is not the case, you will have to enable or even reinstall the extension.
  • On Firefox, open a new tab and copy and paste this link: about:addons. Once there, you should see MailTrack among the enabled addons. If that is not the case, you will have to enable or even reinstall the extension.
  • On Opera, go to Extensions. Once there, you should see MailTrack among the enabled addons. If that is not the case, you will have to enable or even reinstall the extension.


3. Are you running Google Chrome, Firefox or Opera in incognito mode? If so, verify that the "Allow in incognito" option is checked.

4. The ✓✓ of MailTrack should not be inconsistent with other extensions that you might have installed on your browser, but perhaps you have discovered a case of incompatibility. We can help you verify this. If it is of your interest, send us a screenshot of your extensions tab to support@mailtrack.io and explain what is going on.

5. If it doesn’t seem to be any of these cases, don’t worry. We have an extremely friendly technical team that will solve the problem. Write to support@mailtrack.io and we’ll give you a hand.
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